Technical Support Technician - Shwe Taung Group

Technical Support Technician

Career > Retail Business Group > Padamyar FM (Head Office)

Responsibilities:

  • Perform daily health checks on IT and broadcast infrastructure within the Central Equipment Room (CER) to ensure optimum uptime.
  • Monitor and maintain Office and Broadcast Networks to ensure high availability and stability.
  • Verify that core servers, NAS devices, and CCTV systems are functioning properly and operating at peak performance.
  • Troubleshoot internet routing issues and coordinate directly with ISPs to ensure stable and uninterrupted bandwidth.
  • Configure network settings on client PCs, manage local IP address allocations, and resolve local network segment bottlenecks.
  • Provide hardware and software troubleshooting support for PCs, printers, and scanners, while assisting staff with core Microsoft 365 application workflows.
  • Assist the Engineering team with live-streaming workflows, studio signal flows, camera setups, and basic audio networking management.

Requirements:

  • Hold a Bachelor’s degree/Diploma in IT or Computer Science, or be a graduate with equivalent practical experience in IT support. Fresh graduates are welcome.
  • Demonstrate strong foundational knowledge of IT networking concepts, including Routing, Switching, Subnetting, DHCP, Static IP, and DNS troubleshooting.
  • Support and maintain critical network infrastructure to minimize operational downtime.
  • Administer Windows Server and Active Directory (AD), including user accounts, domain joining, permissions, and file/printer sharing.
  • Demonstrate experience or basic knowledge of Windows environments, Storage Servers, NAS solutions, and data backup concepts.
  • Install, configure, and troubleshoot PC hardware, operating systems, printers, and scanners.
  • Use or demonstrate familiarity with broadcast tools such as OBS Studio, vMix, or similar live-streaming and production software.
  • Demonstrate strong problem-solving abilities and good written and verbal English communication skills.
  • Work independently or as part of a team and adapt to dynamic working schedules based on live broadcast requirements.




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