Housekeeping Supervisor

Career > Property Business Group > Eskala Hotels & Resorts

Number of Vacancies - 1

The Housekeeping Supervisor is responsible for ensuring the smooth and efficient operation of the housekeeping department, maintaining high standards of cleanliness, safety, and organization throughout the hotel or resort. This role supports the Housekeeping Manager in supervising staff, coordinating daily housekeeping activities, monitoring guest room and public area standards, and managing linen, chemicals, and equipment. The Housekeeping Supervisor also liaises with other departments, monitors compliance with procedures, and assists with training and development to ensure an exceptional guest experience.

Job Description

• Assist the Housekeeping Manager in ensuring hotel services operate efficiently and maintain a safe and clean environment.
• Report to duty on time in full uniform.
• Switch on balcony and corridor lights at 6:00 A.M. and ensure all balcony areas are cleared of garbage.
• Check guest room balconies for room service items and deliver them to the pantry.
• Attend daily briefing at 8:30 A.M. promptly.
• Receive daily assignment sheet from in-charge based on current hotel requirements.
• Prepare lists for arrivals, occupied rooms, check-outs, vacant rooms, and out-of-order rooms according to assignments.
• Collect and dispose of garbage from surrounding areas following proper procedures.
• Switch on balcony and corridor lights at 6:00 P.M. and turn off air conditioning units.
• Maintain proper knowledge of all cleaning chemicals and attend training when necessary.
• During turndown service, check extra beds; report any discrepancies between Housekeeping and Front Office to the Housekeeping In-Charge and Manager.
• Submit daily room status reports and minibar reports to the Front Office.
• Receive from Front Office the in-house guest list for today, and the arrival and departure lists for tomorrow.
• Prepare trolleys for occupied and check-out rooms for the following day.
• Maintain proper knowledge of key control and lost-and-found procedures.
• Report any defects or maintenance issues to the in-charge immediately.
• Carry out daily special cleaning projects as assigned by management.
• Maintain proper knowledge of linen control systems.
• Take care of all departmental equipment and fixed assets.
• Communicate effectively with relevant departments to ensure smooth operations.

Requirements

• High school graduate.
• At least 2 years of experience in a similar position at a reputable city hotel or resort.
• Good knowledge of linen control systems and laundry operations.
• Extensive knowledge of cleaning chemicals, including chlorine and related products.
• Basic computer skills.
• Ability to communicate effectively in English.
• Capable of standing and walking for long periods.

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