Customer Relationship Assistant – Shwe Taung Group

Customer Relationship Assistant

Career > Shwe Taung Real Estate

Number of Vacancies - 1

Job Description

  • Give direction to customer navigation in the mall easily.
  • Go the extra mile to engage customers. Greet customers warmly and ascertain problem or reason for visiting.
  • Follow communication procedures, guidelines and policies.
  • Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email.
  • Prepare reports of day to day customer complaints, any incidents and accidents of customers in the mall.
  • Assist day to day operation of customer service and redemption of gifts and promotions. Answer questions about Promotions or terms of redemption
  • Take customer information and other pertinent information such as addresses and phone numbers.
  • Record lost& found items and responsible for issuing found items
  • Able to speak confidently in PA for relevant announcement.
  • Contribute to team effort by working with customer service manager to ensure proper customer service is being delivered
  • Able to follow order and adapt to the duty that has been assigned to one.
  • Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction
  • Keep records of lost & found items and responsible for issuing found items.
  • Other duties as assigned by the Management

Requirements

  • A Bachelor Degree on any major or Fresh Graduate
  • Know how to serve customer
  • Microsoft office & Excel
  • Experience working in customer service/ reception in hotel or any reception.
  • Friendly & caring about customer
  • Able to speak basic English

OUR EXPECTATIONS TO ALL SHWE TAUNG REAL ESTATE EMPLOYEES

  • Integrity, Responsibility and Resilience – acting according to the core values of the organisation.
  • Shwe Taung Group Code of Conduct – adherence and compliance to the code of conduct in all business aspects and practices.
  • Health and Safety – each employee has a duty to take reasonable care for the health and safety of her/himself and of anyone else who may be affected by what she/he does or does not do at work.
  • Respectful workplaces – treating all colleagues with mutual respect, fairness and dignity.




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